Terms of use - Milica Trickovic

Payment methods

Dear customers,

Products that you order on Milica Tričković internet shop you can pay via:

  • Visa, Mastercard, Maestro payment cards.
  • PayPal system

Payment by card

You can pay for your order using Visa, Mastercard, Maestro credit cards. Card must be approved for online (internet) payments by the bank that issued it.

During the entry of your payment card credentials, classified informations are being sent via public network in protected (encrypted) form by using SSL protocol I PKI system, as most advanced cryptography technology at this time. Data security during purchase is guaranteed by the processor of payment card. Raiffeisen a.d. Belgrade, so the whole payment process is being done on the bank web pages.

Payment cards are not available to our system.

Data entry and verification is being done exclusively between the payment card holder and Raiffeisen bank, and internet retailer has no insight in the data being exchanged.

Payment is possible via payment cards issued by domestic and foreign banks.

Republic of Serbia residents is being allowed to purchase exclusively in RSD currency.

In case of non-compliance the buyer bears criminal and material liability.

Only a payment card holder can make a payment.

Paypal payments

  1. Select wanted product(s)
  2. Access the basket to continue the purchase process
  3. Enter information
  4. Select PayPal as your payment method and confirm your payment.
  5. The system will redirect you to the PayPal platform: enter your username and password and access your account.
  6. Upon successful payment, you will receive an order confirmation in the mail.

PayPal payment is governed by Article 32. of the Law on Foreign Exchange (“Official Gazette of RS”, No.62 / 2006,31 / 2011,119 / 2012 and 139/2014) in paragraphs 2 and 3 stipulates the following:

“Residents can conduct payment transactions abroad and through electronic money issuers – for payment and payment on the basis of electronic purchase of goods and services. Resident foreign payment transactions – natural persons may also be performed through a payment institution and a public postal operator providing payment services, in accordance with the law governing payment services.

Residents’ funds, which are kept as foreign institutions of electronic money for the purpose of payment or payment for electronic purchase and sale of goods and services, shall not be considered a deposit within the meaning of Article 27, paragraph 2 of this Law. ”

Payment via PayPal can be made only by non-residents of the Republic of Serbia. Residents of the Republic of Serbia are not allowed to pay via Paypal. In case of non-compliance the buyer bears criminal and material liability.

By confirming your order, by clicking the CONFIRM button, you agree to the Payment Method.

If you are unable to make the payment by any of the above methods, please contact us at info@milicatrickovic.rs, or through the Instagram and Facebook pages.

IG- @milicatrickovic

Facebook – @MilicaTrickovicFashionDesigner

We wish you a successful shopping!

Milica Trickovic Team.

Delivery

FOR BUYERS FROM THE REPUBLIC OF SERBIA

We deliver to home address for all orders in the territory of the Republic of Serbia in cooperation with the courier service Post Express.

Delivery of orders will be charged according to the valid Post Express courier pricelist, which together with the conditions can be viewed at the following linkhttps://www.posta.rs/cir/alati/KalkulatorCena.aspx?vrPos=peSrb

Delivery of goods is 1-5 business days.

The courier takes the delivery to the address by 12h, and if you do not like the delivery time in the morning, you can emphasize in the note by 7pm.

FOR CUSTOMERS ABROAD

When creating an order, you can choose a POST EXPRESS.

You can check the expected delivery time for each country herehttps://www.posta.rs/cir/alati/KalkulatorCena.aspx?vrPos=paketIno&vrUsl=pex

NOTICE:

Delivery time shown is for informational purposes only. I do not guarantee the delivery time indicated in the table. During security checks, the shipment may be delayed for security checks longer than expected, which delays the scheduled due time.

Please keep in mind that the shipment may be subject to your local customs import taxes. For more information on that, please contact your local customs office.

Complaints

Transport damage complaints

It is very important that you immediately report any defects in transport, visible on the product packaging, to the courier who delivers the goods. The buyer is obliged to report any damage during transportation within 24 hours of receiving the goods.

If you notice such damage, do not sign the delivery receipt or ask the courier to wait until the damage to the package also causes damage to the product itself or the loss of parts. If the product is not damaged and all parts are numbered, sign the receipt.

 

Complaints about data or the wrong kind of goods

If you have received the shipment and after opening the box found that the delivered goods do not match the ordered or the information on the invoice is not appropriate, please call us on 064 474 2529, or send us an email no later than 24h after the receipt of the shipment. with your details (first name, last name, phone) on email info@milicatrickovic.rs and describe the type of problem you have. As soon as possible, we will respond to the consumer on the stated complaint by electronic means (e-mail) by confirming the receipt of the complaint, or by announcing the number under which your complaint is recorded in the record of received complaints and we will notify you of further action. The complaint response deadline is 8 days and the complaint resolution deadline is 15 days from the moment of filing the complaint.

Right to exchange

Dear Customers, We would like to inform you that according to the Law on Consumer Protection purchase through our sales website www.milicatrickovic.rs considers distance selling.

The Law on Distance Selling establishes the right of the buyer, who is considered to be a consumer (a natural person who buys a product for the purpose of meeting his individual needs and not for the pursuit of a professional activity), to withdraw from the contract within 14 days from the date of delivery of the product.

In the event of termination of the contract, the consumer is entitled to exchange the product for another but not to a refund. The product can be exchanged for a different size or for another article of the same price after the product is found to be undamaged and correct.

The buyer is obliged to exchange the product without delay, and no later than 14 days from the date of sending the withdrawal form. After the expiry of 14 days from the date of dispatch, the product can no longer be exchanged.

When exchanging the goods, it is obligatory to return in the correct and unused condition and the original undamaged packaging, with the invoice-delivery note that the buyer has previously received with the order.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The buyer is responsible for defect or damage to the product as a result of improper handling of the product, ie. the buyer is solely responsible for the diminished value of the product resulting from the handling of the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If a defect or damage to the product is found to be the fault of the buyer, the exchange will not be possible and the product will be returned to him/her at his expense.

The cost of exchanging the goods and money is borne by the buyer, except in cases where the buyer receives the defective or incorrect item.

Conversion statement

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

VAT statement

MILICA TRICKOVIC  is not subject to VAT. Prices expressed on the website are final.

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Size guide

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CUP SIZE

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A-B

M

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L

E-F